Warranty Information

Sterling Silver Pieces

How long is my sterling jewelry under warranty?

Each of our sterling silver pendants has a limited 2 year warranty from the date of the original purchase and our sterling chains have a 12 month limited warranty. This means that if there are any defects from the manufacturing of the product that results in damage or non-usability we will replace the item for free. 

Things that do not constitute damage and will not be eligible for a warranty claim include but are not limited to tarnishing, fingerprints, dulling, scratches, bending, or any general breakage or damage resulting from daily wear and tear or potential misuse of the product. To determine if the issue you are having with the product is covered under this warranty please feel free to contact us at sales@neyustasi.com. Original items must be returned in order to claim a warranty. Lost and stolen items are not covered. 

What happens if my pendant breaks?

If your sterling silver pendant breaks without provocation, you are in luck! This will likely be covered under our warranty program. Any pieces submitted to us for a warranty claim for breakage must first be inspected by our team for signs of misuse prior to a determination of eligibility being made.

Can I claim a warranty for tarnishing?

Unfortunately, no. Tarnishing is a completely natural part of the life cycle of silver. All sterling silver will tarnish eventually given the right conditions and the right amount of time. Certain environmental conditions can speed up or slow down the tarnishing process. For more information please refer to our blog article about silver tarnish, its causes, and solutions. 

What happens if my sterling silver chain breaks?

Our sterling silver chains are covered under a 12 month limited warranty from the original purchase date. This warranty will cover any type of manufacturers defect resulting in the breakage or non-usability of the product. This warranty does not cover any type of damage caused from daily wear and tear, tangles, or discoloration. To see if your product is covered, please send us an email at sales@neyustasi.com.

Are enameled pieces covered under warranty?

Our enameled pieces are covered under our warranty. The structure of the pendant is covered in the same way as our typical lineup of sterling pendants. The enameling itself, is covered under a limited three month warranty. If the enameling on your pendant begins to come off within three months of the original purchase date we will replace it for free. This warranty is void if the pendant has suffered anything considered to be non-natural wear and tear, exposure to chemical cleaning solutions, or physical abrasion. 

Is stone loss covered under warranty?

Currently, any stone loss, either diamond or CZ, is not covered under any type of warranty. The physical structure of the pendant is covered in the same manner as typical silver pendants. However, typical stone loss from daily use will not be covered. 

Gold Pieces

How long is my gold jewelry under warranty?

Our solid gold pendants (either 10 or 14K gold) are covered under a limited 2 year warranty from the date of the original purchase and our gold chains have a 12 month limited warranty. This means that if there are any defects from the manufacturing of the product that results in damage or non-usability we will replace the item for free. 

Things that do not constitute damage and will not be eligible for a warranty claim include but are not limited to tarnishing, fingerprints, dulling, scratches, bending, or any general breakage or damage resulting from daily wear and tear or potential misuse of the product. To determine if the issue you are having with the product is covered under this warranty please feel free to contact us at sales@neyustasi.com.  Original items must be returned in order to claim a warranty. Lost and stolen items are not covered. 

What happens if my gold pendant breaks?

If your gold pendant breaks without provocation, you are in luck! This will likely be covered under our warranty program. Any pieces submitted to us for a warranty claim for breakage must first be inspected by our team for signs of misuse prior to a determination of eligibility being made.

What happens if my gold chain breaks?

Our solid gold chains are covered under a 12 month limited warranty from the original purchase date. This warranty will cover any type of manufacturers defect resulting in the breakage or non-usability of the product. This warranty does not cover any type of damage caused from daily wear and tear, tangles, or discoloration. To see if your product is covered, please send us an email at sales@neyustasi.com.

Are enameled pieces covered under warranty?

Our enameled pieces are covered under our warranty. The structure of the pendant is covered in the same way as our typical lineup of gold pendants. The enameling itself, is covered under a limited three month warranty. If the enameling on your pendant begins to come off within three months of the original purchase date we will replace it for free. This warranty is void if the pendant has suffered anything considered to be non-natural wear and tear, exposure to chemical cleaning solutions, or physical abrasion. 

Is stone loss covered under warranty?

Currently, any stone loss, either diamond or CZ, is not covered under any type of warranty. The physical structure of the pendant is covered in the same manner as typical gold pendants. However, typical stone loss from daily use will not be covered. 

Stainless Steel Pieces

How long is my stainless steel jewelry under warranty?

Each of our stainless steel pendants has a limited 2 year warranty from the date of the original purchase and our stainless chains have a 12 month limited warranty. This means that if there are any defects from the manufacturing of the product that results in damage or non-usability we will replace the item for free. 

Things that do not constitute damage and will not be eligible for a warranty claim include but are not limited to tarnishing, fingerprints, dulling, scratches, bending, or any general breakage or damage resulting from daily wear and tear or potential misuse of the product. To determine if the issue you are having with the product is covered under this warranty please feel free to contact us at sales@neyustasi.com. Original items must be returned in order to claim a warranty. Lost and stolen items are not covered. 

What type of finish is used on your stainless steel pieces?

The colored stainless steel pieces we offer have a gold or black IP coating on them. This stands for Ion Plating which is a physical layer of color deposition to the products surface. These coatings are not composed of genuine gold or other precious metals. The silver colored stainless products do not contain any form of plating. 

are the plated stainless steel pieces covered under warranty?

The IP plating on our colored stainless steel pieces is covered under a limited six month warranty. This means that while accruing normal wear and tear if the coloration on your stainless pendant fades or disappears altogether we will replace the jewelry for free. This warranty does not cover any type of removal from non-typical sources such as chemical exposure, physical polishing or scratching, or general misuse of the product. 

Silicone Products

How long is my silicone jewelry under warranty?

All In Faith has a 12 month limited warranty that covers manufacturer's defects for all of its silicone products. Basically, if an issue occurs with any of your pieces and its our fault, we will either fix or replace your item for free. This does not include intentional damage, scratches, tearing, cuts, or any other general misuse of the product. 

What happens if my silicone jewelry breaks?

Good news! It is likely under warranty. Typically, we will cover any breakage within one year of the purchase date for our silicone bracelets. For the first instance we will ship a new bracelet completely free of charge. Any further instances (under the same initial order) there will be a $5 flat fee for replacement to cover shipping, handling, and packaging costs. 

Is there any natural rubber or latex in your silicone products?

Our silicone products are made from 100% silicone and should not contain any traces of natural rubbers or latex. 

How do I claim a warranty?

How to start the process:

Email sales@allinfaith for all of your warranty needs. The customer service rep will send you a Returns and Exchanges form. This form must be completed, printed and returned to us with the damaged product in question (when applicable). 

Do you provide return shipping labels?

Return shipping labels are not typically provided for returns relating to warranties. Returning the item for a warranty claim is the responsibility of the customer. All In Faith will generally pay for shipping charges to return the item to you once your item has been repaired or replaced by us. 

Do I really need a return form?

Yes. Returns sent back to us without a return form will not be processed.  Sending a return without the proper paperwork will result in the loss of ability to file a claim and receive the warranty benefit.