Returns Policy

Returns & Exchanges

We accept returns and exchanges of regular priced items within 20 days of purchase. You can return unused items in the original packaging within 20 days of your purchase with receipt or proof of purchase. If 20 days or more have passed since your purchase, we cannot offer you a refund or an exchange.


 Purchases made between November 1st and Thanksgiving may only be returned for store credit. Returns, exchanges, and order cancellations will not be accepted or processed during any sale events, such as the Black Friday/Cyber Monday weekend. Items purchased during any sales events are final sale and cannot be returned.


 You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Lost items are not refundable. For information regarding our warranty, and instructions on how to request a warranty claim, please refer to our Warranty Policy. We require proof of purchase for any returns, cancellations, exchanges, or warranty claims.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.


If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at sales@neyustasi.com.


 Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@neyustasi.com or gives us a call during business hours at (254) 224-6865.


To return your product, you should first contact sales@neyustasi.com to acquire the return/exchanges form. Returning Products should be mailed to: 24 A LaSalle Ave, Waco, TX 76706.


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund when applicable. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.